Refund policy

Returns & Refunds Policy

Because our products are printed to order, we handle returns a little differently from stores holding ready-made stock. Please read this policy carefully before placing your order.

Change of Mind & Incorrect Selections

We do not offer voluntary returns or exchanges for:

  • Change of mind or buyer’s remorse.

  • An incorrect size, phone model or colour selected when ordering.

This applies to our phone cases, except where you have a legal right to cancel or return your purchase.

EU Cancellation Rights

If your order qualifies for the EU 14-day cooling-off period, you may cancel without giving a reason by notifying us within 14 days of receiving your item. You then have a further 14 days to return it.

Please email eirephonecases@gmail.com to notify us and obtain return instructions. Do not send returns to the printing partner or the address shown on the delivery packaging.

You are responsible for direct return postage for change-of-mind returns. Items should be returned in their original condition; we may deduct for diminished value caused by handling beyond what is necessary to inspect them.

Damaged, Defective or Incorrect Items

If your order arrives damaged, has a printing or manufacturing defect, or contains the wrong item or design, please contact us so we can put it right.

Examples include:

  • A cracked phone case.

  • A printing error or manufacturing fault.

  • An item, model or design different from what you ordered.

We will arrange an appropriate replacement or refund, in accordance with your consumer rights.

How to Report an Issue

Please report problems within 7 days of delivery, by emailing eirephonecases@gmail.com with:

  • Your order number.

  • Clear photographs showing the item and the issue.

  • A brief description of the problem.

  • Photographs of the packaging if it arrived damaged.

The 30-day reporting request helps us resolve issues promptly with our printing partner. It does not limit any longer statutory rights you may have.

Damaged or defective items do not normally need to be returned. If a return is necessary, we will provide instructions and cover the reasonable return costs.

Phone Case Fit

Please double-check your phone model before ordering. Different models may have similar names but different dimensions and camera layouts.

Selecting an incorrect model does not qualify as a product defect. If we send a different model from the one you ordered, or the case is faulty, please contact us for a resolution. Any applicable statutory cancellation rights remain unaffected.

Delayed or Missing Deliveries

If your order is overdue or appears to be lost, please contact us with your order number. We will investigate with our fulfilment partner and carrier and arrange an appropriate resolution.

A delivery delay does not remove any cancellation or refund rights you have under applicable law.

Refunds & Shipping Costs

Refunds are issued to your original payment method. Your bank or payment provider may need additional time to display the funds.

For an eligible statutory cancellation of your whole order, we will refund the purchase price and standard outbound delivery costs. Any additional cost for an upgraded delivery service is not normally refundable.

Cancellation refunds are processed within the applicable legal timeframe, generally within 14 days of receiving your cancellation notice. Where permitted, we may withhold the refund until we receive the goods or evidence that you have returned them, whichever occurs first.

For faulty, damaged or incorrectly supplied items, we will cover the delivery or return costs required to provide the appropriate remedy.

Your Consumer Rights

Nothing in this policy excludes or limits your statutory consumer rights.

For questions or assistance, contact eirephonecases@gmail.com.